Help & Troubleshooting
How can we help?
Find quick answers below or contact us with details about the issue you are experiencing.
Email support
APPLICATION SUPPORT
Frequently Asked Questions
How do I change an app’s language?
Open the app’s settings, choose Language, and select your preferred option. Available languages may vary by product.
Where is my data stored?
Our products are designed to keep core content, progress, preferences, or documents locally on your device. Optional analytics and diagnostics are described in our privacy policy.
How do I turn off analytics and diagnostics?
Where this option is available, open app settings and disable analytics or diagnostic sharing. Core offline features continue to work.
A download or app is not working. What should I send?
Tell us the product name and version, your device and operating-system version, what you expected, what happened, and any steps that reproduce the issue.
REPORT AN ISSUE
Send the details that help us investigate.
Please include:
- The product name and version
- Your device and operating-system version
- What you expected and what happened
- Steps that reproduce the issue, if known